The Interview Research Method

    The Interview

    Interviews are different from questionnaires as they involve social interaction. Unlike questionnaires methods, researchers need training in how to interview (which costs money).

    Researchers can ask different types of questions which in turn generate different types of data. For example, closed questions provide people with a fixed set of responses, whereas open questions allow people to express what they think in their own words.

    Quite often interviews will be recorded by the researcher and the data written up as a transcript (a written account of interview questions and answers) which can be analyzed at a later date.

    It should be noted that interviews may not be the best method to use for researching sensitive topics (e.g. truancy in schools, discrimination etc.) as people may feel more comfortable completing a questionnaire in private.

    Interviews take many forms, some very informal, others more structured.

    Structured Interview

    A structured interview is a quantitative research method where the interviewer receives a set of prepared closed-ended questions in the form of an interview schedule, which he/she reads out exactly as worded.

    Interview schedules have a standardized format which means the same questions are asked to each interviewee in the same order 

    The interviewer will not deviate from the interview schedule (except to clarify the meaning of the question) or probe beyond the answers received.

    A structured interview is also known as a formal interview (like a job interview).


    1. Structured interviews are easy to replicate as a fixed set of closed questions are used, which are easy to quantify – this means it is easy to test for reliability.

    2. Structured interviews are fairly quick to conduct which means that many interviews can take place within a short amount of time. This means a large sample can be obtained resulting in the findings being representative and having the ability to be generalized to a large population.


    1. Structure interviews are not flexible. This means new questions cannot be asked impromptu (i.e. during the interview) as an interview schedule must be followed.

    2. The answers from structured interviews lack detail as only closed questions are asked which generates quantitative data. This means a researcher won’t know why a person behaves in a certain way.

    Unstructured Interview

    Unstructured interviews do not use any set questions, instead, the interviewer asks open-ended questions based on a specific research topic, and will try to let the interview flow like a natural conversation. The interviewer modifies his or her questions to suit the candidate’s specific experiences.

    Unstructured interviews are sometimes referred to as ‘discovery interviews’ and are more like a ‘guided conservation’ than a strict structured interview. They are sometimes called informal interviews.


    1. Unstructured interviews are more flexible as questions can be adapted and changed depending on the respondents’ answers. The interview can deviate from the interview schedule.

    2. Unstructured interviews generate qualitative data through the use of open questions. This allows the respondent to talk in some depth, choosing their own words. This helps the researcher develop a real sense of a person’s understanding of a situation.

    3. They also have increased validity because it gives the interviewer the opportunity to probe for a deeper understanding, ask for clarification & allow the interviewee to steer the direction of the interview etc.


    1. It can be time-consuming to conduct an unstructured interview and analyze the qualitative data (using methods such as thematic analysis).

    2. Employing and training interviewers is expensive, and not as cheap as collecting data via questionnaires. For example, certain skills may be needed by the interviewer. These include the ability to establish rapport and knowing when to probe.

    Focus Group Interview

    A Focus group interview is a qualitative approach where a group of respondents are interviewed together, used to gain an in‐depth understanding of social issues. The method aims to obtain data from a purposely selected group of individuals rather than from a statistically representative sample of a broader population.

    Focus group

    The role of the interview moderator is to make sure the group interact with each other and do not drift off-topic. Ideally, the moderator will be similar to the participants in terms of appearance, have adequate knowledge of the topic being discussed, and exercise mild unobtrusive control over dominant talkers and shy participants.

    A researcher must be highly skilled to conduct a focus group interview. For example, certain skills may be needed by the moderator including the ability to establish rapport and knowing when to probe.


    1. Group interviews generate qualitative narrative data through the use of open questions. This allows the respondents to talk in some depth, choosing their own words. This helps the researcher develop a real sense of a person’s understanding of a situation. Qualitative data also includes observational data, such as body language and facial expressions.

    2. They also have increased validity because some participants may feel more comfortable being with others as they are used to talking in groups in real life (i.e. it’s more natural).


    1. The researcher must ensure that they keep all the interviewees’ details confidential and respect their privacy. This is difficult when using a group interview. For example, the researcher cannot guarantee that the other people in the group will keep information private.

    2. Group interviews are less reliable as they use open questions and may deviate from the interview schedule making them difficult to repeat.

    2. Group interviews may sometimes lack validity as participants may lie to impress the other group members. They may conform to peer pressure and give false answers.

    The Interviewer Effect

    Because an interview is a social interaction the appearance or behaviour of the interviewer may influence the answers of the respondent. This is a problem as it can bias the results of the study and make them invalid.

    For example, the gender, ethnicity, body language, age, and social status of the interview can all create an interviewer effect.

    For example, if a researcher was investigating sexism amongst males, would a female interview be more preferable to a male? It is possible that if a female interviewer was used male participants may lie (i.e. pretend they are not sexist) to impress the interviewer, thus creating an interviewer effect.

    Design of Interviews

    First, you must choose whether to use a structured or unstructured interview.

    Next, you must consider who will be the interviewer, and this will depend on what type of person is being interviewed. There are a number of variables to consider:

    Gender and age: This can have a big effect on respondents’ answers, particularly on personal issues.

    Personal characteristics: Some people are easier to get on with than others. Also, the accent and appearance (e.g. clothing) of the interviewer can have an effect on the rapport between the interviewer and interviewee.

    Also, the language the interviewer uses should be appropriate to the vocabulary of the group of people being studied. For example, the researcher must change the language of questions to match the social background of respondents’ age / educational level / social class/ethnicity etc.

    The interviewer must ensure that they take special care when interviewing vulnerable groups, such as children. For example, children have a limited attention span and for this reason, lengthy interviews should be avoided.

    Ethnicity: People have difficulty interviewing people from different ethnic groups.

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